Setting Up Blacklist Alliance Caller ID Lookup Webhook

The Blacklist Alliance integration checks incoming caller IDs against litigation databases to help maintain TCPA compliance and reduce legal risk.

Setup Process

1. Create New Webhook

1. Navigate to Integrations → Webhooks
2. Click + New Webhook
3. Select Caller ID Lookup template type
4. Choose Blacklist Alliance from the dropdown

2. Basic Configuration

1. API Key: Enter your Blacklist Alliance API key
2. Name: Give your webhook a name
3. Event: Select Call Completed
4. Click Save Webhook

3. Advanced Options (Optional)

After saving, you can configure additional settings:

Filtering

• Add filters using any system tag (InboundState, BuyerName, CampaignName, etc.)
• Use Equals conditions to control when the webhook fires
• Combine multiple conditions with Add Or Rule or Add And Rule

Value Extraction

• Run a webhook test first to see available response data
• Map response properties to custom tags for routing rules

Testing

• Fill in test values for detected variables
• Click Run Webhook to verify the integration works
• Check that the response contains the expected caller verification data

Best Practices

• Test your configuration before going live
• Use filters to apply checks only when needed
• Monitor webhook performance and adjust timeout if necessary
• Keep your API credentials secure and up to date

Troubleshooting

• Verify your API key is active and has the correct permissions
• Check that filter values match your system's actual tag values
• Use the testing tool to diagnose connection issues
• Contact support if you encounter persistent problems

The integration helps protect your calling campaigns by identifying high-risk callers in real-time, supporting your compliance efforts while maintaining operational efficiency.