Privacy Policy

Your privacy is of utmost importance to us. At CallGrid, we adhere to a few fundamental principles:

  • We only request personal information when absolutely necessary.
  • We do not share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We do not store personal information on our servers unless required for the ongoing operation of our site.

CallGrid LLC ("CallGrid") operates several websites, including CallGrid.com. It is CallGrid's policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, CallGrid collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. CallGrid's purpose in collecting non-personally identifying information is to better understand how CallGrid's visitors use its website. From time to time, CallGrid may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

CallGrid also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on our blogs. CallGrid only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to CallGrid's websites choose to interact with CallGrid in ways that require CallGrid to gather personally-identifying information. The amount and type of information that CallGrid gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive Call Decoder updates via email, we collect their emails. In each case, CallGrid collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with CallGrid. CallGrid does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

CallGrid may collect statistics about the behavior of visitors to its websites. For instance, CallGrid may monitor the most popular pages on the site or use spam screened by the Akismet service to help identify spam. CallGrid may display this information publicly or provide it to others. However, CallGrid does not disclose personally-identifying information other than as described below.

Information We Share

CallGrid discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on CallGrid's behalf or to provide services available at CallGrid's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using CallGrid's websites, you consent to the transfer of such information to them.

CallGrid will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, CallGrid discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when CallGrid believes in good faith that disclosure is reasonably necessary to protect the property or rights of CallGrid, third parties or the public at large.

If you are a registered user of a CallGrid website and have supplied your email address, CallGrid may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with CallGrid and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

CallGrid takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information, as discussed below.

Information Security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold, in particular:

  • We encrypt many of our services using SSL.
  • We review our information collection, storage, and processing procedures, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to CallGrid employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. CallGrid uses cookies to help CallGrid identify and track visitors, their usage of the CallGrid website, and their website access preferences. CallGrid visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using CallGrid's websites, with the drawback that certain features of CallGrid's websites may not function properly without the aid of cookies.

Business Transfers

If CallGrid, or substantially all of its assets were acquired, or in the unlikely event that CallGrid goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of CallGrid may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by CallGrid and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to Disqus anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Google Analytics

CallGrid uses Google Analytics in its application. Campaign analytics are tracked through Google Analytics for our clients. Call Decoder utilizes the Google Analytics Reporting API to gather analytics about your campaigns and present them in an actionable way via charts and conversion statistics. CallGrid discloses client Google Analytics information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on CallGrid's behalf or to provide the services available at CallGrid's websites.

When this Privacy Policy Applies

Our Privacy Policy applies to all of the services offered by Call Decoder and its affiliates, including services CallGrid provides on mobile devices, and services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including other sites linked to our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant ads.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Privacy Policy Changes

Although most changes are likely to be minor, CallGrid may change its Privacy Policy from time to time, and in CallGrid's sole discretion. CallGrid encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Privacy Policy Changes

Although most changes are likely to be minor, CallGrid may change its Privacy Policy from time to time, and in CallGrid's sole discretion. CallGrid encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Information

CallGrid is located in Las Vegas, Nevada. If you have any questions about this Privacy Policy, please contact us via email at privacy@callgrid.com or via mail at 1810 E. Sahara Avenue, Suite 212 #796, Las Vegas, NV 89104.

* Effective Date: August 2, 2024