TRUST AND SECURITY
Security isn't a feature. It's how we build.
CallGrid has HIPAA, SOC 2, and ISO 27001 all in progress, keeps a documented policy library available on request, and publishes its uptime live, all summarized here and kept current in our trust center.
Trusted by enterprise call buyers and sellers. Uptime live on status.callgrid.com.
Uptime published live at status.callgrid.com
Status shown here mirrors the trust center. The live, current status and reports live at status.callgrid.com.
COMPLIANCE STATUS
Where we stand, stated plainly.
Three programs, all in progress. The live, current status and reports live in our trust center.
HIPAA
Our HIPAA program is in progress. The work is underway across our privacy and security practices for handling protected health information, and we will share the current status in our trust center as it advances.
SOC 2
SOC 2 is in progress. The work is underway, and we will share the current status and any reports in our trust center as it advances.
ISO 27001
ISO 27001 is in progress. The work is underway, and we will share the current status and any reports in our trust center as it advances, rather than claim anything before it is true.
DOCUMENTED POLICIES
A documented policy library, available on request.
CallGrid maintains a documented security and compliance policy library, 29 documents in total. A representative handful is shown here. The full set is available on request through the trust center.
RELIABILITY AND UPTIME
Call platform reliability you can watch live.
We publish our uptime live at status.callgrid.com, so you can watch it in real time rather than take our word for a number. The platform runs on the Twilio Super Network, and routing resilience keeps paid calls connecting when something goes wrong.
Post-dial delay, so calls connect without the caller waiting.
A carrier-grade backbone underneath every call.
Call Failover, Call Recovery, and Circuit Breaker keep paid calls connecting.
Real numbers on the status page, not a marketing figure.
HOW YOUR DATA IS HANDLED
We handle the data you trust us with carefully.
Documented policies govern how we manage change, continuity, vendors, and protected health information. For the specifics your review needs, the trust center and our team are the source of truth.
Change management
Documented process for how changes are reviewed and released, so the platform stays stable as it evolves.
Business continuity
A documented continuity and disaster recovery policy for keeping calls flowing through disruption.
Vendor management
A documented policy governing the third parties in our supply chain and how they are assessed.
PHI de-identification
A documented policy for de-identifying protected health information, part of our HIPAA program.
BUILT BY OPERATORS
When you have a security question, a real team answers.
CallGrid is built by operators with 20 years running calls, and founder-level support is included on every plan. So when a security or reliability question comes up, you reach people who understand the call business, not a ticket queue. Buyer research says this is the trust that matters most.
A real team answers, not a queue.
Built by operators, for operators.
People who understand the call business.
TRUST RESOURCES
Everything in one place.
For a security review, start with the trust center and our security contact.
Trust Center
Live status, reports, and policies on request. trust.delve.co/callgrid
Status page
Uptime published live. status.callgrid.com
Privacy Policy
How we handle and protect data.
Terms of Use
The terms that govern using CallGrid.
"CallGrid completely simplified everything. It's straightforward, fast, and reliable. It's exactly what we needed, simple, effective, and trustworthy."
FAQ
Security questions, answered honestly
CallGrid's HIPAA program is in progress. You can review our current status in the trust center at trust.delve.co/callgrid, and our team is happy to talk through your specific requirements during a security review.
SOC 2 is in progress and not yet certified. We will share the current status and any reports in our trust center at trust.delve.co/callgrid as the work advances.
ISO 27001 is in progress. We will share the current status and any reports in our trust center at trust.delve.co/callgrid as the work advances, rather than claim anything before it is true.
Everything lives in our trust center at trust.delve.co/callgrid. Our documented security and compliance policies are available on request through the trust center.
We publish our uptime live at status.callgrid.com, so you can watch it in real time rather than take our word for a number.
Contact us at support@callgrid.com and view the trust center at trust.delve.co/callgrid. We will route you to the right policies and answer your questions directly.
Build your call business on a platform you can trust.
A real security program, transparently reported, and kept current in our trust center.