SUPPORT
Help, from a team that actually answers.
Search the knowledge base, check live status, dig into the docs, or talk to a real person. Founder-level support is included on every plan.
Get help with CallGrid fast: search the knowledge base, check live system status, read the API docs, or reach a real team that actually answers.
Founder-level support on every plan. Email support@callgrid.com and a person answers.
Getting Started
Set up your account, your first campaign, and your first tracking number.
BrowseCampaigns and Routing
Build campaigns and configure routing plans, priority, round robin, and weighted distribution.
BrowseReal-Time Bidding
Configure RTB, bid on calls, and read the bid log to understand every auction.
BrowseNumbers and Porting
Provision tracking numbers, manage DNI pools, and port your existing numbers.
BrowseWebhooks and API
Connect webhooks, authenticate the API, and work with call events.
BrowseReporting
Read reports, build dashboards, and export your call data.
BrowseBilling
Manage billing, invoices, payouts, and payment methods.
BrowseAccount and Access
Manage your team, roles, permissions, and account security.
BrowseQUICK LINKS
Everything you need, one click away.
Browse the knowledge base, watch live status, read the docs, or review security. The four destinations people reach for most.
Knowledge Base
Browse all articles, from first campaign to advanced routing.
System Status
OperationalLive uptime and incidents at status.callgrid.com.
API Documentation
Endpoints, authentication, and webhook events on the API docs page.
Trust and Security
HIPAA, SOC 2, and ISO 27001 all in progress. Review it at the trust center.
TALK TO A REAL TEAM
When you need a person, you get one.
Founder-level support is included on every plan, and the team is known for being responsive and genuinely invested in your success. Not a queue, not a script. The people who run the platform stand behind it.
POPULAR TOPICS
Quick answers, routed to the right place.
We publish system status live at status.callgrid.com, so you can see current uptime and any incidents in real time rather than take our word for it.
The API documentation lives on our API page, with reference for endpoints, authentication, and webhook events.
Start in the knowledge base under Numbers and Porting, or see the Numbers and SIP page. If you want a hand, reach the team at support@callgrid.com and we will walk through it with you.
Our trust center at trust.delve.co/callgrid covers our security posture, with HIPAA, SOC 2, and ISO 27001 all in progress, and documented policies available on request.
Email support@callgrid.com. Founder-level support is included on every plan, so when you need a person you get one, not a ticket queue.
A real team is one message away.
Search the knowledge base, check live status, or just reach out. Founder-level support is included on every plan.