Smart Call Routing for|
Route every call to the right person at the right time. Our AI understands context, language, and urgency to maximize your conversion rates and customer satisfaction.
Stop playing phone tag
with your success
Every misrouted call is money walking out the door. Traditional phone systems route calls by a pre-defined order, but AI routing connects each caller with the exact right person, department, or buyer based on their needs.
Without our solution, you're dealing with:
Calls routed to busy or wrong agents
Long hold times frustrating customers
Sales opportunities missed due to poor routing
No intelligence about caller intent or history
With our solution, you get:
AI instantly routes to the best available route
Predictive bidding reduces wait times and dropped calls
20+ Call Center integrations for more accurate routing
Call intelligence for better routing decisions
Three layers
of smart routing
Our AI doesn't just route calls - it understands them. Every call is analyzed to further optimize your call delivery.
Select a metric to optimize for
Choose how you want to optimize your call delivery
You can choose to optimize for calls answered, calls converted, or revenue generated.
Smart Buyer Matching
Performance based routing
Calls are instantly matched to agents based on availability, performance history and time of day.
Continuous Learning
Gets smarter over time
The AI learns from every interaction, improving routing decisions and increasing conversion rates with each call.
AI capabilities that
maximize every call's potential
Advanced intelligence features that turn missed opportunities into revenue
Intent-Based Routing
Send calls where they'll convert best
Performance-Based
Your best closers get the best leads
Real-Time Availability
No more missed calls or overloaded agents
Learning & Optimization
Gets smarter with every call
Ready to see AI routing in action?
Watch how our AI learns your business patterns and optimizes every call for maximum conversion.
Glowing Testimonials that Speak Volumes
See what our customers are saying about their experience with CallGrid's marketplace platform technology.
You Should Run Everything on CallGrid
CallGrid has seriously accelerated our growth—it's the team behind it that really makes the difference. They're incredibly responsive, invested in our success. You'll quickly see just how much they care.
Call Tracking Made Ridiculously Easy
CallGrid completely simplified everything. It's straightforward, fast, and reliable. It's exactly what we needed—simple, effective, and trustworthy.
Built Exactly for Agency Needs
The flexibility to customize campaigns, create attribution models, and automate our call funnels has been fantastic. Plus, the built-in analytics give us clear insights on performance, helping us make smarter decisions with our ads.
Finally, a Platform That Understands Us
CallGrid isn't just another tool—it's built by people who genuinely get performance marketing. Their real edge isn't just tech; it's understanding our needs before we ask. Plus, they've got the results—this is THE team to back your growth.
CallGrid Nailed Our Attribution
Their attribution system got rid of our messy spreadsheets and multiple tools. CallGrid even connected us to optimization strategies that improved our conversion rates. They make it feel as easy as ordering takeout.
A Pleasure to Work With
The CallGrid team is a pleasure to work with. They were able to connect to our Agent Availability API and build an integration in just a few hours. Now our customers are having more success with their PPC campaigns. I cannot recommend this team enough.
You Should Run Everything on CallGrid
CallGrid has seriously accelerated our growth—it's the team behind it that really makes the difference. They're incredibly responsive, invested in our success. You'll quickly see just how much they care.
Call Tracking Made Ridiculously Easy
CallGrid completely simplified everything. It's straightforward, fast, and reliable. It's exactly what we needed—simple, effective, and trustworthy.
Built Exactly for Agency Needs
The flexibility to customize campaigns, create attribution models, and automate our call funnels has been fantastic. Plus, the built-in analytics give us clear insights on performance, helping us make smarter decisions with our ads.
Finally, a Platform That Understands Us
CallGrid isn't just another tool—it's built by people who genuinely get performance marketing. Their real edge isn't just tech; it's understanding our needs before we ask. Plus, they've got the results—this is THE team to back your growth.
CallGrid Nailed Our Attribution
Their attribution system got rid of our messy spreadsheets and multiple tools. CallGrid even connected us to optimization strategies that improved our conversion rates. They make it feel as easy as ordering takeout.
A Pleasure to Work With
The CallGrid team is a pleasure to work with. They were able to connect to our Agent Availability API and build an integration in just a few hours. Now our customers are having more success with their PPC campaigns. I cannot recommend this team enough.
Common
questions about AI call routing
Learn how intelligent call routing can transform your customer experience and boost conversions.
Traditional systems route calls based on simple rules like "next available agent." Our AI analyzes agent skills, historical performance, and real-time context to make intelligent routing decisions that maximize conversion rates.
Yes. Our AI routing works with any phone system through APIs and integrations. We support all major providers including Twilio, RingCentral, Genesys, and traditional PBX systems.
The AI learns from every interaction. If a call is transferred or results in poor outcomes, the system automatically adjusts its routing logic. Plus, you always have manual override capabilities.
Most customers are routing calls within 2 hours. We provide pre-built integrations and our team handles the technical setup while you focus on defining your routing preferences.
Absolutely. Our AI supports 40+ languages and can route calls to agents based on language preferences, cultural context, and regional expertise.
Ready to route every call to success?
Join companies using AI to turn every phone call into the perfect customer experience.