LEGAL
Stop paying for callers who will never become a case.
CallGrid screens every inbound legal call, flags TCPA litigators and unreachable numbers, verifies the caller, and routes only qualified, case-fit claimants to your firm.
Trusted by enterprise call buyers and sellers. Uptime live on status.callgrid.com.
| Time | Screening | Status |
|---|---|---|
| 11:08:23 AM | Clear | Completed |
| 11:06:41 AM | No case fit | Rejected |
| 11:04:12 AM | Unreachable | Rejected |
| 11:02:57 AM | Litigator flag | Rejected |
Only the real, reachable, case-fit claimant passes through to your firm.
THE STAKES
Legal calls are some of the most expensive in pay per call, and the risk is real. A TCPA litigator, an unreachable number, or a caller who does not fit the case is pure wasted spend. Litigators specifically target legal campaigns, so the wrong caller is not just a bad lead, it is a liability.
When you are paying top dollar per mass tort or personal injury call, every connected caller has to count. Quality is not a report you read after the call. It is a decision made before the call ever reaches your intake team. CallGrid makes that decision for you, on every inbound legal call.
TCPA LITIGATOR SCREENING
Screen litigators before they reach you.
Known TCPA litigators are flagged and can be suppressed up front, so they never connect to your intake team. This is the headline capability for legal, and it is a screening signal that helps you avoid risky callers, not a guarantee of compliance. You set the rule, CallGrid applies it on every inbound call.
Flagged before connect. A known litigator is identified the moment the call arrives, not after the damage is done.
Suppressed at the gate. Flagged callers are held back from routing, so they never reach your intake team.
A tag you can report on. Every screened litigator is logged, so you can see exactly what you avoided.
The litigator flag is a screening signal that helps you avoid risky callers. It is not a guarantee of compliance, and CallGrid does not give legal advice.
What is the TCPA litigator flagThe litigator flag is a screening signal that helps you avoid risky callers, not a guarantee of compliance.
REAL AND REACHABLE, EVERY CALL
Only real, reachable callers, turned into tags you can act on.
CallGrid verifies phone validity and line type so you stop paying for numbers that never pick up, then enriches each call into tags you can screen, route, bill, and report on, before it connects.
Screen TCPA litigators
Known litigators are flagged and can be suppressed before connect, so a costly risk never reaches your intake team.
Verify real and reachable
Confirm phone validity and line type so you never pay for a dead number or a line that will never pick up.
Confirm case fit
Turn the caller into tags you can screen on, so the conversation that reaches your firm already fits the case.
Validity and telephony
Is the number real, and what is it. Includes the litigator flag.
Identity
Who the caller is, so you know the claimant is who they say they are.
Deeper attributes
The detail that decides case fit, where permitted, used only to match.
YOUR WORKING SURFACE
This is what you see, call by call.
Enrichment tags, screening verdicts, and dispositions, all on one screen. Every value is color coded the way the app shows it.
| Time | Status | Screening | Duration |
|---|---|---|---|
| 11:08:23 AM | Completed | Clear | 00:07:12 |
| 11:06:41 AM | Rejected | No case fit | 00:00:00 |
| 11:04:12 AM | Rejected | Unreachable | 00:00:00 |
| 11:02:57 AM | Rejected | Litigator flag | 00:00:00 |
| 11:01:19 AM | Completed | Clear | 00:05:46 |
Real, reachable, non-litigator claimants who fit the case, routed to your firm. Everything else screened out before it reaches you.
ROUTE BY CASE FIT
Route only the claimants who fit the case.
Match each caller to your case criteria, injury type, eligibility, and state, and route the qualified ones to the firm or buyer who wants exactly that profile. Your qualified-claimant rate climbs because you only connect calls that can become a case.
Match the caller to the case.
Confirm injury type and eligibility, screen litigators and unreachable numbers, and route the qualified claimant to the firm or buyer who wants exactly that profile. Mass tort calls are premium, so every one has to fit.
| Destination | Criteria | RPC | Status |
|---|---|---|---|
| Meridian Media | CA, TX, FL, Case fit, Reachable | $74.50 | Won |
| Cardinal Leads | CA, NV, Case fit | $68.00 | Outbid |
| Bluepeak | CA, Reachable | $61.20 | Outbid |
REAL-TIME BIDDING
Win the calls you want in real time.
High-value legal calls deserve a live auction. Set your criteria and your bid and win exactly the calls that fit, with the highest RPC taking the call the instant it arrives.
You set the rules. Target state, injury type, case fit, and the campaigns you buy.
The auction runs in the moment. Only matching legal calls trigger your bid.
Highest RPC wins. You never overpay for a call that does not fit.
| Destination | RPC | Status |
|---|---|---|
| Meridian Media | $74.50 | Won |
| Cardinal Leads | $68.00 | Outbid |
| Bluepeak | $61.20 | Outbid |
Highest RPC won. CA, fits, reachable.
AI VOICE AGENT
Qualify legal callers in conversation.
An AI voice agent can answer and pre-qualify legal callers in natural conversation, capture their answers as tags, and warm-transfer qualified claimants to your intake team.
Hi there, thanks for calling. I just have a couple quick questions so I can get you to the right team fast.
Sure, go ahead.
Great. And were you affected within the last two years?
RESILIENCE
A premium legal call should never hit the floor.
Call Failover, Call Recovery, and Circuit Breaker keep paid calls connecting. When you are paying top dollar per claimant, a dropped call is lost money. CallGrid catches it.
Call Failover
If a firm cannot take the call, it reroutes instantly to the next buyer that can, so the claimant stays connected.
Call Recovery
When something slips, CallGrid recovers the call instead of letting it disappear, so a hiccup never becomes a loss.
Circuit Breaker™
If an upstream path is failing, CallGrid trips it out of rotation automatically, so bad routes never cost you live calls.
BUILT FOR TRUST
Firms handle sensitive claimant data. So do we, carefully.
CallGrid has HIPAA, SOC 2, and ISO 27001 all in progress, with a documented policy library and uptime published live. Review the full posture in the trust center.
HIPAA
HIPAA in progress across our handling of protected information.
ISO 27001
ISO 27001 is in progress, building on our existing controls.
Policy library
A documented policy library you can review in the trust center.
Uptime
Uptime published live, so you can check status any time.
"CallGrid completely simplified everything. It's straightforward, fast, and reliable. It's exactly what we needed, simple, effective, and trustworthy."
Trusted by enterprise call buyers and sellers. Uptime is published live, so you can check it any time.
status.callgrid.comWHERE IT FITS
The whole legal call journey, connected.
Enrichment screens the caller, Real-Time Bidding wins the ones that fit, Routing puts them in front of the right firm, and Reporting shows you what happened on every call.
Call Tracking and Enrichment
Capture every call and its tags at the source.
Explore Call TrackingReal-Time Bidding
Win the calls that fit, the instant they arrive.
Explore RTBCall Routing
Put every call in front of the right firm.
Explore RoutingAI Voice Agent
Qualify callers in conversation, then transfer.
Explore AI Voice AgentFAQ
Legal calls, answered
CallGrid screens every inbound legal call with real-time enrichment before it connects, so callers who are not real, not reachable, or not a fit for the case are flagged and set aside up front. You set the criteria, including state, line type, and case fit, and only qualified claimants reach your intake team. Because you pay for real, reachable, qualifying conversations, your spend tracks the calls that can actually become a case.
CallGrid flags known TCPA litigators as a screening signal and can suppress them before they connect, so a risky caller never reaches your intake team. This is a screening signal that helps you avoid risky callers, not a guarantee of compliance, and you decide the rules per campaign. CallGrid applies them on every inbound legal call.
Yes. CallGrid verifies phone validity and line type and turns the call into tags before routing, so you stop paying for numbers that never pick up. A caller can be confirmed real and reachable, with the attributes you screen on captured as tags, before the call is ever routed to your firm.
Yes. You match each caller to your case criteria, such as injury type, eligibility, and state, and route only the qualified claimants to the firm or buyer who wants exactly that profile. Callers who do not fit are set aside, so your qualified-claimant rate climbs and your intake team spends time only on callers who can become a case.
Yes. You run mass tort and personal injury campaigns from one CallGrid account, each with its own criteria, buyers, and bids. Enrichment, screening, routing, and reporting work the same way across every campaign, so you manage all of your legal call buying in one place.
Pay only for callers who can become a case.
Real, reachable, non-litigator claimants who fit the case, routed to your firm. Everything else screened out before it reaches you.
CapacityGuard, PingGuard, BidGuard, Turbo Routing, and Circuit Breaker are trademarks of CallGrid, Inc.