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55 guides to setting up CallGrid: campaigns and routing, real-time bidding, integrations, and the API.
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- Getting Started with CallGridWelcome to CallGrid! This guide will walk you through your first steps to get your account up and running quickly.
- CallGrid Dashboard NavigationThis guide walks you through every element of the interface, helping you navigate like a pro from day one.
- Call Bidding Setup GuideSet up a real-time bidding campaign: bid settings, rate limits, duplicate controls, bid rules, tag bid adjustments and the Routing tab settings that matter.
- Call Bidding Error Codes ExplainedEvery CallGrid bid rejection code (1000, 4001 to 4013, 5001), what each one means, where rejections show in the Bids and Pings reports, and how to fix them.
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Integrations
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55 of 55
- CallGrid MCP: Connect to ChatGPTAsk ChatGPT about your CallGrid account in plain English. Connect the CallGrid app once, then pull campaigns, buyers, numbers and more.IntegrationsUpdated
- CallGrid MCP: Connect to Claude (Desktop)Connect Claude to your CallGrid account with the hosted MCP server: turn on MCP access, add the connector, sign in once, and start asking about your calls.IntegrationsUpdated
- Roku Ads Manager Conversions API IntegrationSend call conversions from CallGrid to Roku Ads Manager with the Roku Advertising webhook template, and test that they arrive.IntegrationsUpdated
- Advanced Guide: Ringba to CallGrid RTB with Confirmation StepYou should only follow this guide if your buyer has explicitly told you that a confirmation step is required.IntegrationsUpdated
- ClickFlare Integration GuideSend call conversions from CallGrid to ClickFlare with the ClickFlare webhook template, including click ID capture, parameter mapping and testing.IntegrationsUpdated
- CallGrid Bid API - Advanced RTB Integration GuideThe CallGrid Bid API allows custom platforms and developers to send real-time bid requests to CallGrid campaigns.IntegrationsUpdated
- Caller ID Suppression Using "Bid Received" Webhook EventsCaller ID suppression is a critical quality control feature that allows you to automatically block or reject calls from specific phone numbers.IntegrationsUpdated
- Caller ID Enrichment Using "Bid Received" Webhook EventsCaller ID enrichment allows you to enhance incoming call data with additional information about the caller before routing the call to your buyers.IntegrationsUpdated
- Call Recording Best PracticesCall recording laws vary by state. Some states require only your consent, while others require everyone's consent (all-party consent).ProductUpdated
- Posting Bids from CallGrid to CallGrid using RTBThis guide will walk you through setting up your CallGrid campaign to send bid requests to another CallGrid customer.ProductUpdated
- Getting Started with CallGridWelcome to CallGrid! This guide will walk you through your first steps to get your account up and running quickly. ProductUpdated
- Setting Up Trestle Data Collection WebhookThe Trestle integration identifies caller information in real-time, providing comprehensive phone metadata.IntegrationsUpdated
- Setting Up Searchbug Phone Number Validation WebhookThe Searchbug integration validates phone numbers in real-time, identifying line types, carriers, connection status, and DNC/TCPA compliance info.IntegrationsUpdated
- Setting Up IPQualityScore Proxy Detection WebhookSend the caller's visitor IP to IPQualityScore to detect proxies, VPNs and Tor, then store the result as tags for routing and filtering.IntegrationsUpdated
- Setting Up GoHighLevel Data Collection WebhookThe GoHighLevel integration creates contacts in your GoHighLevel CRM system by sending call data directly to their contacts API.IntegrationsUpdated
- Setting Up IPQualityScore Phone Number Validation WebhookSend the caller's number to IPQualityScore and get back validity, fraud score, carrier and line type as tags you can route and filter on.IntegrationsUpdated
- Setting Up RedTrack Conversion WebhookSend CallGrid call conversions back to RedTrack server to server: capture the click ID on the call, build the RedTrack webhook, then test it.IntegrationsUpdated
- Setting Up Google Tag Manager Server-Side Conversion WebhookThe Google Tag Manager Server-Side integration sends conversion events to your GTM server container, enabling server-side tracking.IntegrationsUpdated
- Setting Up Meta Pixel Conversion WebhookSend call conversions to Meta through the Conversions API, server to server, so Meta can attribute calls to ads without relying on the browser pixel.IntegrationsUpdated
- Setting Up Google Analytics Conversion Pixel WebhookSend call conversions to a GA4 property server to server through the Measurement Protocol, so calls show up alongside your web analytics.IntegrationsUpdated
- Setting Up CAKE Conversion Pixel WebhookSend a conversion to CAKE when a CallGrid call converts, so CAKE can attribute the call to the right offer and affiliate and pay commissions.IntegrationsUpdated
- DialPad Agent Availability IntegrationCheck Dialpad call center availability with a destination ping before CallGrid routes a call, with failover to a backup destination.IntegrationsUpdated
- Setting Up Blacklist Alliance Caller ID Lookup WebhookCheck each caller's number against Blacklist Alliance's litigator and complainer databases before the call reaches a buyer, then tag or reject flagged callers.IntegrationsUpdated
- Ringba Real Time Bidding IntegrationThe Ringba Real Time Bidding (RTB) integration enables you to send bid requests to Ringba's marketplace in real-time. IntegrationsUpdated
- Retreaver Real Time Bidding IntegrationThe Retreaver Real Time Bidding (RTB) integration enables you to send bid requests to Retreaver's marketplace in real-time.IntegrationsUpdated
- TrackDrive Real Time Bidding IntegrationSell your calls into a TrackDrive buyer's marketplace: set up the destination, configure the TrackDrive ping template, test it and troubleshoot.IntegrationsUpdated
- Phonexa Real Time Bidding IntegrationSend a real-time ping from a CallGrid destination to Phonexa's lead API, map the bid as variable revenue, and troubleshoot the response.IntegrationsUpdated
- Marchex Real Time Bidding IntegrationThe Marchex Real Time Bidding (RTB) integration enables you to send bid requests to Marchex's marketplace in real-time.IntegrationsUpdated
- Leadspedia Real Time Bidding IntegrationSend a real-time ping from a CallGrid destination to a Leadspedia call campaign, read the payout and routing number, and test the integration.IntegrationsUpdated
- CallGrid Real Time Call Bidding IntegrationHow to sell calls to another CallGrid customer in real time: build the destination, set up the bid Ping, parse the response and handle confirmation pings.IntegrationsUpdated
- RingCentral Agent Availability IntegrationPing RingCentral's call queue presence API from a CallGrid destination and only accept a call when enough agents are taking queue calls.IntegrationsUpdated
- NICE inContact Agent Availability IntegrationLet a CallGrid destination check live agent availability in NICE inContact (NICE CXone) before a call is sent, with setup and troubleshooting.IntegrationsUpdated
- Google Cloud Contact Center AI Agent Availability IntegrationHow to make a CallGrid destination check a Google Cloud Contact Center AI instance for available agents before each call or bid.IntegrationsUpdated
- Genesys Cloud Agent Availability IntegrationHow to make a CallGrid destination check a Genesys Cloud queue for available agents before each call or bid, so calls only go out when agents are ready.IntegrationsUpdated
- Five9 Agent Availability IntegrationLet a CallGrid destination check Five9's live agent availability before a call is sent, with setup, acceptance parsing and troubleshooting.IntegrationsUpdated
- EnrollHere Agent Availability IntegrationHow to make a CallGrid destination check an EnrollHere dialer queue for available agents before each call or bid.IntegrationsUpdated
- DialedIn Agent Availability Integration This integration uses DialedIn's API to monitor agent availability and route calls intelligently based on current staffing levels.IntegrationsUpdated
- Posting Bids from Retreaver to CallGrid using RTBThis guide will walk you through setting up RTB integration in your Retreaver campaign to post bid requests to CallGrid. IntegrationsUpdated
- Receiving Bids from Retreaver in CallGridThis guide will walk you through providing your publishers in Retreaver with your CallGrid posting instructions.IntegrationsUpdated
- Convoso Agent Availability IntegrationThe Convoso integration enables CallGrid to receive real-time agent availability updates from your Convoso contact center environment.IntegrationsUpdated
- CallTools Agent Availability IntegrationThe CallTools integration enables CallGrid to receive real-time agent availability updates from your CallTools contact center environment.IntegrationsUpdated
- Aircall Agent Availability IntegrationLet a CallGrid destination check whether any of your Aircall agents are available before it sends a call, using the Aircall ping template.IntegrationsUpdated
- 8x8 Contact Center Agent Availability IntegrationLet CallGrid check an 8x8 Contact Center queue for available agents with a destination ping before it routes a call to that buyer.IntegrationsUpdated
- Posting Conversions to Ringba from CallGridThis guide will walk you through setting up a Webhook in your CallGrid so that you can send conversion events to your publishers at Ringba. IntegrationsUpdated
- Receiving Conversion Events from CallGrid in RingbaSetting up a Webhook in your Ringba so that you can receive conversion events from your buyers at CallGrid.IntegrationsUpdated
- Receiving Bids from Ringba in CallGridA walk through providing your publishers in Ringba with your CallGrid posting instructions.IntegrationsUpdated
- Posting Bids from Ringba to CallGrid using RTBThis guide will walk you through setting up a Ringtree Target in your Ringba to post RTB requests to CallGrid. Approximate setup time is 2 minutes.IntegrationsUpdated
- Understanding Destinations - Complete Setup GuideA destination is where a campaign sends a call. Covers the destinations list, every Edit Destination setting, the Ping tab, testing and troubleshooting.GeneralUpdated
- Call Bidding Error Codes ExplainedEvery CallGrid bid rejection code (1000, 4001 to 4013, 5001), what each one means, where rejections show in the Bids and Pings reports, and how to fix them.SupportUpdated
- Password-less Authentication GuideSign in to CallGrid without a password: Google sign-in, the email magic link, 2FA, signing out, inviting your team, and fixes when the link never arrives.GeneralUpdated
- Account Overview & SettingsAccount settings in three areas: your personal profile, organization settings (including users and API keys), and billing.GeneralUpdated
- CallGrid Dashboard NavigationThis guide walks you through every element of the interface, helping you navigate like a pro from day one.GeneralUpdated
- Call Bidding Setup GuideSet up a real-time bidding campaign: bid settings, rate limits, duplicate controls, bid rules, tag bid adjustments and the Routing tab settings that matter.GeneralUpdated
- Why was my credit card declined?CallGrid strives to provide a seamless billing experience. However, there are situations where your credit card may be declined. GeneralUpdated
- How to Get Help with CallGridWe believe great support is the difference between a tool and a partner.GeneralUpdated
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