Integrations
CallGrid MCP: Connect to ChatGPT
Ask ChatGPT about your CallGrid account in plain English. Connect the CallGrid app once, then pull campaigns, buyers, numbers and more.
KNOWLEDGE BASE
The CallGrid knowledge base.
Guides, best practices, and expert insights to help you master call tracking, routing, and real-time bidding. Search everything, or browse the full library below.
Step-by-step guidesBest practicesExpert insights
Integrations
CallGrid MCP: Connect to Claude (Desktop)
Ask Claude about your CallGrid account in plain English. Connect once, then pull campaigns, buyers, numbers, and performance stats .
Integrations
Roku Ads Manager Conversions API Integration
Roku Ads Manager streamlines the ad buying experience from campaign creation to optimization to billing.
Integrations
Advanced Guide: Ringba to CallGrid RTB with Confirmation Step
You should only follow this guide if your buyer has explicitly told you that a confirmation step is required.
Integrations
ClickFlare Integration Guide
The ClickFlare integration enables you to send conversion data from CallGrid to ClickFlare for accurate attribution tracking.
Integrations
CallGrid Bid API - Advanced RTB Integration Guide
The CallGrid Bid API allows custom platforms and developers to send real-time bid requests to CallGrid campaigns.
Product
Call Recording Best Practices
Call recording laws vary by state. Some states require only your consent, while others require everyone's consent (all-party consent).
Product
Posting Bids from CallGrid to CallGrid using RTB
This guide will walk you through setting up your CallGrid campaign to send bid requests to another CallGrid customer.
Product
Getting Started with CallGrid
Welcome to CallGrid! This guide will walk you through your first steps to get your account up and running quickly.
Integrations
Setting Up Trestle Data Collection Webhook
The Trestle integration identifies caller information in real-time, providing comprehensive phone metadata.
Integrations
Setting Up Searchbug Phone Number Validation Webhook
The Searchbug integration validates phone numbers in real-time, identifying line types, carriers, connection status, and DNC/TCPA compliance info.
Integrations
Setting Up IPQualityScore Proxy Detection Webhook
The IPQualityScore Proxy integration analyzes visitor IP addresses in real-time to detect proxies, VPNs, Tor, and other high-risk IP addresses.
Integrations
Setting Up GoHighLevel Data Collection Webhook
The GoHighLevel integration creates contacts in your GoHighLevel CRM system by sending call data directly to their contacts API.
Integrations
Setting Up IPQualityScore Phone Number Validation Webhook
The IPQualityScore integration validates phone numbers in real-time, providing fraud detection, carrier information, and reputation scoring.
Integrations
Setting Up RedTrack Conversion Webhook
The RedTrack integration sends conversion events to your RedTrack affiliate tracking platform using server-to-server postback tracking.
Integrations
Setting Up Google Tag Manager Server-Side Conversion Webhook
The Google Tag Manager Server-Side integration sends conversion events to your GTM server container, enabling server-side tracking.
Integrations
Setting Up Meta Pixel Conversion Webhook
The Meta Pixel integration sends conversion events directly to Facebook using the Conversions API, enabling server-side tracking.
Integrations
Setting Up Google Analytics Conversion Pixel Webhook
The GA integration sends conversion events enabling server-to-server tracking of call conversions alongside your existing web analytics data.
Integrations
Setting Up CAKE Conversion Pixel Webhook
The CAKE integration fires conversion tracking pixels when calls convert, enabling accurate campaign attribution and affiliate payouts.
Integrations
DialPad Agent Availability Integration
The DialPad integration enables CallGrid to receive real-time agent availability updates from your DialPad contact center environment.
Integrations
Zendesk Agent Availability Integration
The Zendesk Agent Availability integration enables CallGrid to check real-time agent status before routing calls to your Zendesk Support environment.
Integrations
TLD Legacy Agent Availability Integration
The TLD Agent Availability integration enables CallGrid to check dialer readiness in real-time before routing calls.
Integrations
Setting Up Blacklist Alliance Caller ID Lookup Webhook
The Blacklist Alliance integration provides real-time caller ID verification to help your business stay compliant with TCPA regulations.
Integrations
Ringba Real Time Bidding Integration
The Ringba Real Time Bidding (RTB) integration enables you to send bid requests to Ringba's marketplace in real-time.
Integrations
Retreaver Real Time Bidding Integration
The Retreaver Real Time Bidding (RTB) integration enables you to send bid requests to Retreaver's marketplace in real-time.
Integrations
TrackDrive Real Time Bidding Integration
he TrackDrive Real Time Bidding (RTB) integration enables you to send bid requests to TrackDrive's marketplace in real-time.
Integrations
Phonexa Real Time Bidding Integration
he Phonexa Real Time Bidding (RTB) integration enables you to send bid requests to Phonexa's lead marketplace in real-time.
Integrations
Marchex Real Time Bidding Integration
The Marchex Real Time Bidding (RTB) integration enables you to send bid requests to Marchex's marketplace in real-time.
Integrations
Leadspedia Real Time Bidding Integration
The Leadspedia Real Time Bidding (RTB) integration enables you to send bid requests to Leadspedia's campaign marketplace in real-time.
Integrations
CallGrid Real Time Call Bidding Integration
The CallGrid Real Time Call Bidding (RTB) integration enables you to send bid requests to other CallGrid customers or partners in real-time.
Integrations
RingCentral Agent Availability Integration
The RingCentral integration enables CallGrid to receive real-time agent availability updates from your RingCentral call queue environment.
Integrations
NICE inContact Agent Availability Integration
The NICE inContact integration enables CallGrid to receive real-time agent availability updates from your NICE inContact contact center environment.
Integrations
Google Cloud Contact Center AI Agent Availability Integration
The Google Cloud Contact Center AI (CCAI) integration enables CallGrid to receive real-time agent availability updates from your Google Cloud CCAI environment.
Integrations
Genesys Cloud Agent Availability Integration
The Genesys Cloud integration enables CallGrid to receive real-time agent availability updates from your Genesys Cloud contact center environment.
Integrations
Five9 Agent Availability Integration
The Five9 integration enables CallGrid to receive real-time agent availability updates from your Five9 ACD (Automatic Call Distribution) environment.
Integrations
EnrollHere Agent Availability Integration
The EnrollHere integration enables CallGrid to receive real-time agent availability updates from your EnrollHere dialer environment.
Integrations
DialedIn Agent Availability Integration
This integration uses DialedIn's API to monitor agent availability and route calls intelligently based on current staffing levels.
Integrations
Posting Bids from Retreaver to CallGrid using RTB
This guide will walk you through setting up RTB integration in your Retreaver campaign to post bid requests to CallGrid.
Integrations
Receiving Bids from Retreaver in CallGrid
This guide will walk you through providing your publishers in Retreaver with your CallGrid posting instructions.
Integrations
Convoso Agent Availability Integration
The Convoso integration enables CallGrid to receive real-time agent availability updates from your Convoso contact center environment.
Integrations
CallTools Agent Availability Integration
The CallTools integration enables CallGrid to receive real-time agent availability updates from your CallTools contact center environment.
Integrations
Aircall Agent Availability Integration
The Aircall integration enables CallGrid to receive real-time agent availability updates from your Aircall contact center environment.
Integrations
8x8 Contact Center Agent Availability Integration
The 8x8 Contact Center integration enables CallGrid to receive real-time agent availability updates from your 8x8 Contact Center environment.
Integrations
Posting Conversions to Ringba from CallGrid
This guide will walk you through setting up a Webhook in your CallGrid so that you can send conversion events to your publishers at Ringba.
Integrations
Receiving Conversion Events from CallGrid in Ringba
Setting up a Webhook in your Ringba so that you can receive conversion events from your buyers at CallGrid.
Integrations
Receiving Bids from Ringba in CallGrid
A walk through providing your publishers in Ringba with your CallGrid posting instructions.
Integrations
Posting Bids from Ringba to CallGrid using RTB
This guide will walk you through setting up a Ringtree Target in your Ringba to post RTB requests to CallGrid. Approximate setup time is 2 minutes.
Knowledge base
Understanding Destinations - Complete Setup Guide
Destinations are the heart of your call routing strategy in CallGrid. Our destination system is intuitive and offers more powerful routing.
Support
Call Bidding Error Codes Explained
This reference covers all client and server error codes you may encounter while integrating with CallGrid's call routing and bidding systems.
Knowledge base
Password-less Authentication Guide
Authentication to keep your account secure while making login simple. No more forgotten passwords, no more password resets, no more security risks.
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