These SMS Terms ("SMS Terms") apply to text messaging programs operated by CallGrid, Inc. ("CallGrid", "we", "us", "our"). They supplement our Terms of Use and Privacy Policy. By enrolling in a CallGrid text messaging program you agree to these SMS Terms.
Program Description
CallGrid Alerts sends text messages to CallGrid employees and contractors who have enrolled to be notified of production service disruptions on the CallGrid platform and of their resolution. Messages are informational and operational. CallGrid does not send marketing or promotional content through this program.
Enrollment and Consent
You enroll by entering your mobile phone number and ticking the consent checkbox in the CallGrid administration console. The checkbox is unchecked by default. Consent to receive text messages is not a condition of employment, engagement, or any purchase. After you enroll, CallGrid sends one confirmation message that repeats the program name, message frequency, the message and data rates disclosure, and HELP and STOP instructions.
Message Frequency
Message frequency varies with system events. Enrolled recipients typically receive fewer than 10 messages per month.
Cost
Message and data rates may apply. Check with your mobile carrier for details about your plan. CallGrid does not charge for text messages.
How to Opt Out
Reply STOP to any CallGrid text message to cancel. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent. You can also remove your mobile number in the CallGrid administration console. To re-enroll, reply START to a previous message or re-enter your number in the console.
How to Get Help
Reply HELP to any CallGrid text message, email support@callgrid.com, or call our toll-free number (888) 569-8559.
Carriers
Mobile carriers are not liable for delayed or undelivered messages. Messages are supported on all major US carriers. Delivery depends on carrier network availability, and messages may be delayed or fail for reasons outside CallGrid's control.
Privacy
Your mobile phone number and consent record are handled as described in our Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Changes to These SMS Terms
CallGrid may update these SMS Terms from time to time. We will post the updated terms on this page and revise the date at the top. Continued participation in a CallGrid text messaging program after a change constitutes acceptance of the updated SMS Terms.
Contact
Questions about these SMS Terms can be sent to support@callgrid.com or (888) 569-8559.