Preparing your content...
Last Updated: December 30, 2025
These Terms of Use ("Terms") govern access to and use of CallGrid's websites, including callgrid.com with all subdomains, ("the Site"), and the services that CallGrid provides to its business Customers ("Services").
These Terms contain a binding arbitration provision and class action waiver. By continuing to use the Site and/or Services, you are agreeing to be bound by these Terms.
CallGrid may update or modify these Terms at any time and such updated versions will be posted on CallGrid's website, callgrid.com. Site visitors and CallGrid customers are responsible for periodically reviewing the Terms. Continued use of the Site and/or the Services after these Terms are updated shall be deemed acceptance of any such updated Terms of Service.
In order to access certain Services, Customer will be required to provide information about itself (such as identification, or contact details) as part of the registration process for the Services or as part of Customer's continued use of the Services. Customer may also have to create passwords or other forms of authentication. Customer agrees to provide true, accurate, current, and complete information, and Customer may not misrepresent any information. Customer agrees and understands that it is responsible for maintaining the confidentiality of any such information or passwords. Accordingly, Customer agrees that it will be solely responsible to CallGrid for all activities that occur under Customer's account. If Customer becomes aware of any unauthorized use of its password or of its account, Customer agrees to notify CallGrid immediately.
Customer's right to access and use the Services is personal to Customer and is not transferable by Customer to any other person or entity. Customer agrees not to disclose its password to any third party.
By providing CallGrid with Customer's e-mail address, Customer agrees to receive all required notices electronically to that e-mail address. It is Customer's responsibility to update or change that e-mail address, as appropriate.
Customer shall pay all fees specified for any use of the Services. Customer must prepay in order to receive Services. The Customer will be charged based on their usage of the Services.
These fees are nonrefundable except as specifically mentioned in these Terms of Service. CallGrid reserves the right to modify its billing rates at any time upon 30 days' written notice by posting such fee changes to the Services or on the Site.
The Site and the Services available thereon enable Customer to provide, upload or import content, including but not limited to text, images, video, data, web pages, and other information or content (collectively, "Content"), to CallGrid's platform for the purpose of providing the Services. Customer acknowledges and agrees that Customer is solely responsible for all Content Customer submits, provides, uploads, or imports and the consequences for submitting, providing, uploading, or importing it.
CallGrid will use Content uploaded by Customer solely in connection with providing the Services to Customer, and for no other reason. Customer agrees that by uploading, importing, or otherwise providing any Content on or through the Site and/or the Services, Customer grants, and has all necessary rights and permissions to grant, to CallGrid a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, process, or display all or any portion of such Content, solely in connection with providing the Services to Customer. This license includes the right to host, index, cache, or otherwise format Customer's Content in order to provide the Services.
Customer represents and warrant that it owns its Content or has the necessary licenses, rights, consents, and permissions to grant the license set forth herein and that its provision to CallGrid or CallGrid's use thereof will not violate the copyrights, privacy rights, publicity rights, trademark rights, contract rights, or any other intellectual property rights or other rights of any person or entity.
CallGrid retains the right to use or distribute any Aggregated Data generated by its customers or users. "Aggregated Data" means records that have been stripped of information potentially identifying customers, landing pages, or end-users, and that have been manipulated or combined to provide generalized, anonymous information.
The Site, the Services, and all components of the Site and Services, are protected by U.S. and international intellectual property laws. All rights, title, interest, ownership, and intellectual property rights in and to the Site, Services, CallGrid trademarks and the templates provided via the Site or the Services, including but not limited to its "look and feel" (e.g., text, graphics, images, logos, buttons, icons, and the placement and layout thereof), images, video, audio, data, content, software (including HTML-based computer programs), and other media, material, or information, other than Customer's Content, are and will remain the sole and exclusive property of CallGrid or its software or content suppliers. Any templates or derivatives of templates provided that Customer may build using the Site or Services belong to CallGrid.
Subject to the terms and conditions of this Agreement, CallGrid grants to Customer, during the term of this Agreement, a non-transferable, non-sublicensable, non-exclusive, revocable, limited-purpose right to access and use the Services that are subject to a valid subscription.
Customer acknowledges and agrees that any ideas, suggestions, concepts, processes, or techniques that Customer provides to CallGrid related to the Services, the Site or CallGrid or its business (the "Feedback") shall become CallGrid's property without any compensation or other consideration payable to Customer by CallGrid, and Customer does so of Customer's own free will and volition. CallGrid may, in its sole discretion, use or incorporate the Feedback in whatever form or derivative CallGrid may choose into the Site, its software, services, documentation, business, or other products, or any future versions or derivatives of the foregoing. Customer hereby assigns all rights on a worldwide, irrevocable, transferrable and royalty-free basis in perpetuity to CallGrid in any Feedback and, as applicable, waives any moral rights.
CallGrid owns any test results, data, information and other output generated by Customer's use of the Site and/or the Services during the term of this Agreement.
The Customer is solely responsible for complying with all applicable laws and regulations in their use of the Site and Services. This includes but is not limited to:
The Customer represents and warrants that they have obtained all necessary consents for call recording and data processing as required by applicable laws. CallGrid is not responsible for the Customer's compliance with these laws and regulations. The Customer agrees to indemnify and hold CallGrid harmless from any claims, losses, or damages arising from their non-compliance.
Customer and Site visitors agree that that they will not use the Site or Services in a manner that:
Customer further agrees that its use of the Site or Services shall not include:
Nothing contained herein shall be construed to create the relationship of principal and agent, employer and employee, or joint venture between CallGrid and Customer or any Site visitor, and all such relationships are hereby expressly disclaimed. Customer's employees assigned to use the Site or Services are solely the employees of Customer. Customer shall have sole authority and responsibility to counsel, train, instruct, discipline, review, evaluate, set the pay rates of, and terminate its employees who use the Site or Services. Customer will maintain all necessary payroll and personnel records, and compute wages and withhold applicable federal, state and local taxes and social security payments for Customer's personnel using the Site or Services.
Customer and Site visitors' use of the Site and Services, and all content forming part of or related to the Site and Services, including any Content Customer uploads or submits, and any third-party software and content, are at Customer or Site visitor's, as applicable, sole responsibility and risk. The Site and the Services are provided on an "as is" and "as available" basis. CallGrid expressly disclaims all representations, warranties, or conditions of any kind with respect to the Site or Services, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, performance, system integration, quiet enjoyment, title, and non-infringement.
CallGrid disclaims any warranty that the Site or Services, or any content, including without limitation any third party software and content, will meet Customer's requirements or be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Site or Services or the servers that make the Site or Services available are free of viruses or other harmful components. Customer agrees that, from time to time, CallGrid may remove the Site or Services for indefinite periods of time without notice to Customer. Customer's access and use of the Site or Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Site or Services or other actions that CallGrid, in its sole and exclusive discretion, may elect to take.
CallGrid makes no guarantee regarding: (a) the security of any information provided by Customer; or (b) the compatibility of Customer's software, hardware or Content with the Site or Services.
CallGrid is not responsible for the acts or omissions of, or for the failings of, any third-party provider of any content, service, network, software, or hardware, including but not limited to, internet service providers, hosting services utilized by CallGrid, telecommunications providers, content provided by other users, or any software or hardware not provided by CallGrid.
CallGrid makes no guarantees about call quality or connectivity because these are ultimately controlled by the carriers.
Customer is solely and exclusively responsible for ensuring that Customer's Content is compatible with the Site or Services. CallGrid disclaims any liability or responsibility for any unauthorized use of Customer's Content by third parties or other users of the Site or Services and is not responsible for protecting Customer's Content.
The Site or Services may permit Customer to link to other websites or resources on the Internet, and other websites or resources may contain links to the Site. These other websites are not under CallGrid's control, and Customer and Site visitors acknowledge that CallGrid is not responsible or liable for any third-party content, including but not limited to the accuracy, integrity, quality, usefulness, legality, appropriateness, safety, or intellectual property rights of or relating to such third-party content or any other aspect of such websites or resources. The inclusion of any such link does not imply endorsement by CallGrid or any association with its operators. Customer and Site visitors further acknowledge and agree that CallGrid shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance on, any such third-party content, goods or services available on or through any such website or resource.
Access and use of third-party sites, including the information, material, products and services on third-party sites or available through third-party sites, is solely at Customer's or Site visitor's, as applicable, own risk.
In no event shall CallGrid, or any of its officers, directors, shareholders, employees, independent contractors, service providers, agents, subsidiaries, affiliates, co-branders, third-party advertisers, technology providers, and/or other partners, and their respective officers, directors, agents, shareholders, employees, and agents, be liable for any indirect, special, incidental, exemplary, consequential, and/or punitive damages, fees, costs or claims arising from or related to these Terms, the Site, the Services, and/or Customer's use or attempted use of the Site or Services, regardless of whether CallGrid has had notice of the possibility of such damages, fees, costs, or claims. This includes, without limitation, any loss of use, loss or profits, loss of data, loss of goodwill, cost of procurement of substitute services or products, or any other indirect, special, incidental, punitive, consequential, or other damages. This limitation of liability applies regardless of the manner in which damages are allegedly caused, and on any theory of liability, whether for breach of contract, tort (including negligence or strict liability), warranty, or otherwise.
Customer or Site visitor, as applicable, agrees to indemnify, defend, and hold harmless CallGrid, and its officers, directors, shareholders, employees, independent contractors, service providers, agents, subsidiaries, affiliates, co-branders, third-party advertisers, technology providers, or other partners, and their respective officers, directors, shareholders, employees, and agents, from and against any third-party claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to these Terms, the Services, or the Site, including, but not limited to, claims, demands, losses, damages, costs, or liabilities (including reasonable attorneys' fees) caused by, alleged to be caused by, or relating to: (a) Customer's or Site visitor's use, non-use, or misuse of, or connection to the Site, the Services, and any Content, including without limitation Customer's Content and any third-party Content, forming part of the Site or Services; (b) Customer's Site visitor's breach, or alleged breach of these Terms; (c) Customer's Site visitor's violation of any rights, including intellectual property rights, of a third party; and/or (d) Customer's Site visitor's violation or alleged violation of any other law, regulation, or common law including, but not limited to, laws prohibiting fraud, trespass, or invasion of privacy. CallGrid reserves the right, at Customer's or Site visitor's expense, to assume the exclusive defense and control of any matter for which Customer or Site visitor is required to indemnify CallGrid, and Customer or Site visitor agrees to cooperate with CallGrid's defense of any such claims. Customer Site visitor agrees not to settle any matter without the prior written consent of CallGrid. CallGrid will use reasonable efforts to notify Customer Site visitor of any such claim, action, or proceeding upon becoming aware of it.
CallGrid may, in its sole and exclusive discretion, at any time, temporarily or permanently suspend access to Customer's account, subscription, or Services for any violation or suspected violation of this Agreement. CallGrid also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of Canada and the United States.
CallGrid reserves the right to terminate any portion of the Site or Services at any time, for any reason, with or without notice, and without any liability to Customer or Site visitor.
Except as provided below, any controversy or claim arising out of or related to these Terms, the Site, the Services, the CallGrid's relationship with any Customer or Site visitor, or any matter concerning CallGrid that cannot be resolved informally, shall be exclusively resolved by binding, confidential arbitration administered by the American Arbitration Association ("AAA"), and judgment on the award rendered may be entered in any court having jurisdiction thereof. The arbitration will be conducted by a single neutral arbitrator in the English language in Wilmington, Delaware, unless the Parties agree to conduct the arbitration by telephone or written submissions. The arbitrator shall be selected by agreement of the Parties or, if the Parties cannot agree, chosen in accordance with Rules of the AAA. The arbitration will be conducted in accordance with the provisions of the AAA's Commercial Arbitration Rules and Procedures if conducted between CallGrid and Customer, or Consumer Arbitration Rules if conducted between CallGrid and Site visitor, in effect at the time of submission of the demand for arbitration. The arbitrator shall have the exclusive and sole authority to resolve any dispute relating to the interpretation, construction, validity, applicability, or enforceability of this Agreement, this arbitration provision, and any other terms incorporated by reference into this Agreement. The arbitrator shall have the exclusive and sole authority to determine whether any dispute is arbitrable. The arbitrator shall have the exclusive and sole authority to determine whether this arbitration agreement can be enforced against a non-signatory to this agreement and whether a non-signatory to this agreement can enforce this provision against Customer or CallGrid.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA's Rules. In all other respects, the Parties shall each pay their own additional fees, costs, and expenses, including, but not limited to, those for any attorneys, experts, documents, and witnesses.
The arbitrator shall follow the substantive law of the State of Delaware without regard to its conflicts of laws principles. Any award rendered shall include a confidential written opinion and shall be final, subject to appeal under the Federal Arbitration Act, 9 U.S.C. §§ 1-16, as amended. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Customer or Site visitor, as applicable, and CallGrid agree that disputes will only be arbitrated on an individual basis and shall not be consolidated, on a class wide, representative basis, or with any other arbitration(s) or other proceedings that involve any claim or controversy of any other party. The Parties expressly waive any right to pursue any class or other representative action against each other.
Failure or any delay in enforcing this arbitration provision in connection with any particular claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other claims except that all claims must be brought within 1 year after the claim arises.
This arbitration provision sets forth the terms and conditions of the Parties' agreement to final and binding confidential arbitration and is governed by and enforceable under the Federal Arbitration Act, 9 U.S.C. §§ 1-16, as amended.
This provision survives termination of Customer's account or these Terms.
You have the right to opt out of this arbitration agreement and class action waiver. If you do not wish to be bound by arbitration, you must notify us in writing within 30 days of the date you first accept these Terms. To opt out, send a notice including your full name, contact information, and a statement of your intent to opt out of arbitration to CallGrid - 122 Avenida Del Mar suite b, San Clemente, CA 92672, (888) 569-8559.
Please note that if you are a CallGrid Customer, opting out of the arbitration agreement and class action waiver contained in these Terms will not affect any separate arbitration agreement, class action waiver, or dispute resolution clause entered into between you and CallGrid.
This Agreement and any issue or dispute arising out of or otherwise related to this Agreement, the Site, the Services, the Parties' relationship, or any matter concerning CallGrid, shall be governed exclusively by the laws of State of Delaware without regard to its conflicts of laws principles. To the extent that any claim or dispute is found by the arbitrator or (if proper) a court of competent jurisdiction to be excluded from the arbitration agreement herein, the Parties agree that any such claim or dispute shall be exclusively brought in and decided by the state or federal courts located in and covering the city of Wilmington, Delaware, and Customer or Site visitor, as applicable, and CallGrid hereby irrevocably consent to the exclusive personal jurisdiction of, and exclusive venue in, such courts, and forever waive any challenge to said courts' exclusive jurisdiction or venue. All such claims must be brought on an individual and non-class, non-representative basis, and the Parties forever waive any right to bring such claims on a class wide or representative basis.
If any provision of this Agreement is found by the arbitrator or (if proper) a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall not be affected thereby and shall continue in full force and effect and such provision may be modified or severed from this Agreement to the extent necessary to make such provision enforceable and consistent with the remainder of the Agreement.
In order to prevent or limit irreparable injury to CallGrid, in the event of any breach or threatened breach by Customer of the provisions of these Terms, or any infringement or threatened infringement by Customer of the intellectual property of CallGrid or a third-party, CallGrid shall be entitled to seek a temporary restraining order and preliminary and permanent injunctions or other equitable relief from a court of competent jurisdiction located in Wilmington, Delaware restraining such breach, threatened breach, infringement, or threatened infringement. Customer hereby irrevocably consents to the exclusive personal jurisdiction of, and exclusive venue in, the courts of Wilmington, Delaware for all such claims, and forever waives any challenge to said courts' exclusive jurisdiction or venue.
The sections of "Submission of Content," "Intellectual Property Rights," "Confidential Information," "Disclaimer of Warranties," "Third-Party Sites and Content," "Limitation of Liability/Exclusion of Consequential and Related Damages," "Indemnity," "Arbitration Agreement and Class Action Waiver," "Governing Law and Jurisdiction," "Severability," "Additional Legal Remedies," and any other provisions that by their nature are intended to survive will survive any actual or purported termination of Customer's account or termination, cancellation or expiration of these Terms, and shall continue in full force and effect.
Except as otherwise specified in this Agreement, all notices, permissions, and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after electronic transmission.