HOME SERVICES
Send every home call to the right pro, automatically.
CallGrid routes every inbound home services call to the right trade and territory, using an AI voice agent that asks the caller what they need and a routing engine that sends the qualified homeowner to the matching pro.
Trusted by enterprise call buyers and sellers. Uptime live on status.callgrid.com.
Roofing, Phoenix, routed to the right pro. One number, one AI voice agent, the answer becomes the route.
THE STAKES
A home services call is only valuable if it reaches the right trade, in the right area, from a homeowner. Mixed-need traffic, wrong-territory calls, and renters waste spend and frustrate your pros.
A roofing call that lands on the HVAC pro is a lost call. A Dallas call sent to a Phoenix crew is a lost call. A renter who cannot approve the work is a lost call. The problem is not how many calls you get. It is whether each one reaches a pro who can actually serve it. CallGrid makes that match before the call connects, on every inbound call.
THE MASTER CAMPAIGN
One agent asks the need, and routes by the answer.
Run a single number and a single AI voice agent that greets the caller, asks what they need, and routes by the answer. Roofing goes to the roofer, HVAC to the HVAC pro, plumbing to the plumber, all from one campaign. You build the question once, name the tag, and the answer becomes the route.
Capture the trade. The answer is captured as a tag you can route, bill, and report on.
Route by the answer. Each trade goes to the matching pro for that territory.
The answer becomes the tag, and the tag becomes the route.
Recreated builder view with invented data. Replace with a real screenshot at build time.
VERIFY THE HOMEOWNER AND THE TERRITORY
Route only qualified homeowners, in your service area.
CallGrid confirms homeowner status and resolves the area on each inbound call before it connects, so you route only qualified homeowners to a pro who serves that territory, and suppress renters or out of area callers up front. Profile detail is presented at a band level and used only to match callers to the right pro.
Confirm the homeowner
Confirm homeowner versus renter and length of residence, so the call starts from a caller who can actually approve the work.
Resolve the area
Derived ZIP and state resolve the area on every call, so a homeowner only reaches a pro who actually serves their metro.
Profile at a band level
Property and area attributes are presented at a band level, used only to match callers to the right pro, never a precise address.
Validity and telephony
Is the number real, and what is it.
Homeowner
Who the caller is, and whether they can approve the work.
Property and area detail
The detail that decides fit, at a band level, where permitted.
ROUTE BY TRADE AND TERRITORY
Every call finds the matching pro.
Send each qualified call to the matching pro by trade and geography, with tiers and fallbacks so a call always finds a home. If the first pro cannot take it, the next one in line does, and the caller never hits a dead end.
Recreated product views with invented data. Replace with real screenshots at build time.
REAL-TIME BIDDING
When two pros want the same call, win it in real time.
Where multiple pros want the same call, a live auction routes it to the one who values it most. Set your criteria and your bid, and win exactly the calls that fit your trade and territory, with the highest RPC taking the call the instant it arrives.
You set the rules. Target trade, metro, and the homeowner calls you want.
The auction runs in the moment. Only matching home services calls trigger your bid.
Highest RPC wins. You never overpay for a call that does not fit your trade or area.
You price by fit, and pricing is benefit-level. See pricing.
Explore Real-Time BiddingRESILIENCE
A home services call should never hit the floor.
Call Failover, Call Recovery, and Circuit Breaker keep paid calls connecting, even under heavy load. A dropped call is a lost job. CallGrid catches it.
Call Failover
If the first pro cannot take the call, it reroutes instantly to the next one in line, so the caller never hits a dead end.
Call Recovery
When something slips, CallGrid recovers the call instead of letting it disappear, so a hiccup never becomes a lost job.
Circuit Breaker
If an upstream path is failing, CallGrid trips it out of rotation automatically, so bad routes never cost you live calls.
Trusted by enterprise call buyers and sellers.
Uptime is published live, so you can check it any time.
status.callgrid.comWHERE IT FITS
The whole home services call journey, connected.
The AI Voice Agent asks the need, enrichment verifies the homeowner and the area, Routing puts each call in front of the matching pro, Real-Time Bidding wins the calls you want, and Reporting shows you what happened on every call.
AI Voice Agent
Ask the need in conversation, then route by the answer.
Explore AI Voice AgentCall Routing
Put every call in front of the right pro by trade and area.
Explore RoutingCall Tracking and Enrichment
Capture every call and its tags at the source.
Explore Call TrackingReal-Time Bidding
Win the home services calls that fit, the instant they arrive.
Explore RTBFAQ
Home services calls, answered
Yes. You run one number and one AI voice agent that greets the caller and asks what they need. The answer is captured as a trade tag, and routing sends the call to the matching pro, roofing to the roofer, HVAC to the HVAC pro, plumbing to the plumber, all from a single campaign.
Each call is tagged with the trade the caller asked for and the territory it came from, and routing matches that against each pro by trade and geography. Tiers and fallbacks make sure a call always finds a home, so the right pro for that trade and area picks up every time.
Yes. CallGrid confirms homeowner status and resolves the area on each inbound call before it connects, so you route only qualified homeowners to a pro who serves that territory and suppress renters or out of area callers up front. Profile detail is presented at a band level and used only to match callers to the right pro.
Where multiple pros want the same call, a live auction routes it to the one who values it most, with the highest RPC taking the call the instant it arrives. You win exactly the calls that fit your trade and territory and never overpay for a call you do not want.
Yes. One account, one number, and one AI voice agent can serve every trade. The agent asks the need, tags the trade, and routing sends each call to the matching pro, so you can run roofing, HVAC, plumbing, and pest control side by side without standing up a separate setup for each.
Send every home call to the right pro.
One number, an AI voice agent that asks the need, and routing that sends each qualified homeowner to the matching pro, in the right territory.