Setting Up GoHighLevel Data Collection Webhook

The GoHighLevel integration creates contacts in your GoHighLevel CRM system by sending call data directly to their contacts API, enabling automatic lead capture and customer relationship management.

Prerequisites

Before setting up your webhook, you'll need:

• An active GoHighLevel account
• API access enabled in your GoHighLevel account
• Bearer authentication token from GoHighLevel

Setup Process

1. Get Your API Token

1. Log into your GoHighLevel account
2. Navigate to Settings > Company Settings
3. Find the API section and generate your Bearer authentication token
4. Copy the token for webhook configuration

2. Create New Webhook

1. Navigate to Integrations → Webhooks
2. Click + New Webhook
3. Select Data Collection template type
4. Choose GoHighLevel from the dropdown

3. Basic Configuration

1. Bearer Authentication Token: Enter your GoHighLevel API token
2. Name: Give your webhook a name
3. Event: Select Call Completed
4. Click Save Webhook

4. Advanced Options

After saving, you can configure additional settings:

Dynamic Variables The system automatically maps call data to GoHighLevel contact fields:

• FirstName and LastName map to contact name fields
• InboundNumber maps to the phone field
• DOB maps to dateOfBirth for contact records
• InboundCity, InboundStateCode, InboundZipCode map to location fields

Request Structure The webhook sends a POST request with JSON data containing:

• Contact identification information (name, phone)
• Geographic data (city, state, zip code)
• Demographic information (date of birth)
• Custom fields as configured in your GoHighLevel account

Filtering

• Add filters using any system tag (InboundState, BuyerName, CampaignName, etc.)
• Use Equals conditions to control when contacts are created
• Combine conditions with Add Or Rule or Add And Rule

Value Extraction After running a webhook test to discover response properties:

1. Select response properties you want to extract
2. Map them to custom tags for advanced routing and data enrichment
3. Use extracted data for follow-up workflows and lead qualification

Testing

• Fill in test values for all detected variables (FirstName, LastName, phone, etc.)
• Click Run Webhook to verify the integration
• Check your GoHighLevel contacts list to confirm new contacts appear

Best Practices

• Ensure your GoHighLevel account has sufficient contact capacity
• Map all relevant call data to appropriate GoHighLevel fields
• Use filtering to avoid creating duplicate contacts
• Test thoroughly with sample data before going live
• Monitor GoHighLevel for successful contact creation

Troubleshooting

• Verify your Bearer token is valid and has proper API permissions
• Check that required fields (name, phone) are being sent
• Ensure test data matches GoHighLevel's expected field formats
• Monitor GoHighLevel API logs for any error responses
• Contact GoHighLevel support for account-specific API issues

The integration enables automatic lead capture from call data, streamlining your sales process by immediately adding qualified prospects to your GoHighLevel CRM for follow-up and nurturing campaigns.