FOR ENTERPRISE
Build a call channel your whole org can stand behind.
Transparent economics, auditable routing, documented security, owned data, and a real team, so finance, security, and compliance all sign off.CallGrid lets enterprises and brands build a serious call channel on transparent economics, auditable routing, documented security, and data you own, the things a procurement and compliance team actually checks.
Trusted by enterprise call buyers and sellers. Uptime live on status.callgrid.com.
Compliance states shown are exact and kept current in the trust center. HIPAA, SOC 2, and ISO 27001 all in progress.
THE ENTERPRISE PROBLEM
You want call volume you can scale, without inheriting the old risks.
Calls are some of the highest intent leads a brand can buy. But the channel has a reputation: black-box economics, routing you cannot audit, and compliance surprises that surface during a review. A serious channel removes all three before they become your problem.
No black-box economics
If finance cannot see how a call is priced, it cannot model the channel. Costs should be legible, not buried in a spread.
No un-auditable routing
When a call is accepted, rejected, or routed, you should be able to see why, and export the record. No guessing.
No compliance surprises
Security and compliance should find a documented program and an honest status, not a scramble when they ask.
TRANSPARENT ECONOMICS
Costs your finance team can actually model.
Pricing is public and based on transparent talk-time billing, so the cost of a call is the cost of a call. Volume pricing is by quote, with no hidden spread sitting between you and the rate. Finance can sign off because there is nothing to reverse-engineer.
AUDITABLE ROUTING AND OWNED DATA
A glass box, not a black box.
See why each call was accepted, rejected, or routed, and export your complete call data on demand. The record is yours, in formats your team can work with, through reporting, webhooks, and the API.
| Call ID | Caller | Duration | Decision | Payout |
|---|---|---|---|---|
| CG-48201 | (415) 555-0142 | 04:12 | Routed | $58.00 |
| CG-48198 | (415) 555-0188 | 00:18 | Rejected | $0.00 |
| CG-48190 | (628) 555-0173 | 06:03 | Routed | $58.00 |
| CG-48184 | (213) 555-0119 | 02:47 | Routed | $58.00 |
| CG-48177 | (480) 555-0156 | 00:09 | Accepted | Pending |
- FullAdminFull platform access
- ReadFinanceBilling and reports, read only
- ReportsAnalystReporting and exports
- OperateOperatorCampaigns and routing
Recreated product views with invented data. Replace with real screenshots at build time.
SECURITY AND COMPLIANCE
A documented program, stated honestly.
A formal security and compliance program with documented policies, current states reported plainly, and uptime published live. Where a program is still underway, we say so, rather than claim it before it is true. Documentation is available on request, and our team supports your security review directly.
HIPAA
HIPAA is in progress. We are formalizing our privacy and security practices and policies for handling protected health information, and we report the current status in our trust center rather than claim anything before it is true.
ISO 27001
ISO 27001 is in progress. The work is underway, and we will share the current status and any reports in our trust center as it advances, rather than claim anything before it is true.
Documented policies
A documented security and compliance policy library, available on request.
Security review support
Our team supports your reviewers directly and points them to the right docs.
Uptime published live
Watch reliability in real time at status.callgrid.com, not a marketing figure.
RELIABILITY AT SCALE
Paid calls keep connecting under load.
Sub-100ms post-dial delay on the Twilio Super Network, with Call Failover, Call Recovery, and Circuit Breaker so a problem upstream does not become a dropped paid call. Uptime is published live, and SLA terms are available, talk to us about what your volume needs.
Call Failover
If one path cannot take a call, it reroutes instantly to the next one that can, so a paid call stays connected.
Call Recovery
When a connection slips, CallGrid recovers the call instead of letting it disappear, so a problem upstream never costs you a paid call.
Circuit Breaker
If a path starts failing, CallGrid trips it out of rotation automatically before it costs you live calls.
Real numbers on the status page. Talk to us about SLA terms for your volume.
A TEAM BEHIND IT
Real people for onboarding, migration, and the long run.
Founder-level support is included on every plan, with a real team for onboarding, migration, and ongoing operations. When a question comes up after launch, you reach people who understand the call business, not a ticket queue. Dedicated support terms are available, talk to us about what your team needs.
A real team answers, not a queue.
We help you move a live channel without dropping calls.
People who have run calls answer your questions.
"CallGrid isn't just another tool, it's built by people who genuinely get performance marketing. Their real edge isn't just tech, it's understanding our needs before we ask. Plus, they've got the results, this is THE team to back your growth."
WHERE IT FITS
Explore the pieces of your channel.
FAQ
What procurement and security ask
Our security program is documented and underway, and we report its status honestly. HIPAA, SOC 2, and ISO 27001 are all in progress. The current status and any reports live in our trust center at trust.delve.co/callgrid, which is the source of truth for a security review.
Yes. You can export your complete call data on demand through reporting, webhooks, and the API. The data is yours, in formats your team can work with.
Both are available, talk to sales about terms for your volume. Founder-level support is included on every plan, and we publish our uptime live at status.callgrid.com so you can watch reliability in real time.
Pricing is public and based on transparent talk-time billing, with volume pricing by quote. There is no hidden spread, so finance can model the real cost. Talk to sales for a quote at your volume.
Start with our trust center at trust.delve.co/callgrid for documented policies and live status, then talk to sales. We will route your reviewers to the right documentation and answer questions directly.
A call channel finance, security, and compliance can all sign off.
Transparent economics, auditable routing, documented security, owned data, and a real team behind it.