Circuit Breaker™
Stop sending paid calls to a destination that is down.
Circuit Breaker™ pauses a destination that keeps failing, so your calls stop going to a broken endpoint and keep connecting to the buyers who can take them.
Trusted by enterprise call buyers and sellers. Uptime published live at status.callgrid.com.
| Destination | Tier | Status |
|---|---|---|
| Meridian Media | Tier 1 | Circuit Breaker |
| Cardinal Leads | Tier 1 | In rotation |
| Bluepeak | Tier 2 | In rotation |
| Apex Reach | Tier 2 | In rotation |
| Caller ID | Destination | Status |
|---|---|---|
| (415) 555-0119 | Cardinal Leads | Live |
Circuit Breaker pauses Meridian Media. Your other calls keep connecting.
How many paid calls go to a destination that is down?
What happens when a buyer’s call center goes down?
Calls keep routing to it until someone notices, and each one is a call you paid to generate.
How do you find out?
Often after the calls are already lost, by working it out from reports and log exports.
How do you handle it today?
Most teams pause the destination by hand once they spot it, and rework routing around it.
| Caller ID | Destination | Status |
|---|---|---|
| (415) 555-0131 | Meridian Media | Failed |
| (415) 555-0158 | Meridian Media | Failed |
| (415) 555-0176 | Meridian Media | Failed |
| (415) 555-0190 | Meridian Media | Failed |
Calls you paid to generate, sent somewhere that cannot take them.
Paused automatically, so your calls keep connecting.
When a destination keeps failing, Circuit Breaker pauses it. Calls stop going to the broken endpoint and connect to the destinations in your plan that can take them.
It is designed to catch it for you, so you are not finding it in reports after the calls are gone.
| Destination | Status |
|---|---|
| Meridian Media | Paused |
| Caller ID | Destination | Status |
|---|---|---|
| (415) 555-0147 | Apex Reach | Live |
| (415) 555-0136 | Cardinal Leads | Completed |
| (415) 555-0124 | Bluepeak | Completed |
| (415) 555-0119 | Cardinal Leads | Completed |
You hear about it, and you decide when it comes back.
Your team can get an alert by email or in the app when Circuit Breaker pauses a destination. Once the buyer confirms their line is fixed, you resume it from your destinations list and it starts taking calls again.
- Taking calls
- Starts failing
- Paused by Circuit Breaker™
- Your team gets an alert
- Buyer confirms the line is fixed
- You resume it, taking calls again
One layer of Routing Resilience.
Circuit Breaker works alongside Call Failover and Call Recovery, on top of the routing plan you already run.
Call Failover
Moves a call to the next destination when the first cannot take it.
Circuit Breaker
Pauses a destination that keeps failing.
Call Recovery
Catches a dropped call and reconnects it.
FAQ
Questions about Circuit Breaker
Circuit Breaker is automatic protection for your routing plan. When a destination keeps failing, it is paused so calls stop going to a broken endpoint, and your other calls keep connecting.
They work together. Call Failover moves one call to the next destination when the first cannot take it. Circuit Breaker pauses a destination that keeps failing, so the calls that follow stop going there.
Circuit Breaker is a campaign setting, and it looks after each destination in that campaign. It works on static and bidding campaigns, and we will help you set it up for your traffic.
Your team can get an alert by email or in the app, and the destination shows as paused in your destinations list. Once the buyer confirms their line is fixed, you resume it there.
The specifics are proprietary to CallGrid. Book a demo and we will show you the feature running on traffic like yours, and walk you through how to set it up for your campaigns.
CapacityGuard, PingGuard, BidGuard, Turbo Routing, and Circuit Breaker are trademarks of CallGrid, Inc.
How many calls would you stop sending into a dead end?
Book a demo and we will walk through your routing plan and show Circuit Breaker on traffic like yours.