CallGrid

CapacityGuard™

Give every agent one call at a time.

CapacityGuard™ keeps calls from stacking up on the same agent or destination, so the buyers you route to stay ready for the next call instead of drowning in the last one.

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Trusted by enterprise call buyers and sellers. Uptime published live at status.callgrid.com.

Illustrative recreation. Names and numbers are invented.

When did a buyer last tell you an agent got two calls at once?

  • Do paid calls end as busy while your buyer still has agents on the floor?

    That is usually a second call landing on an agent who is still on the first one.

  • Has a buyer won the call and then had nobody free to answer it?

    The caller hears a busy line or dead air, and you still paid to generate the call.

  • How does your team handle it today?

    Most teams set a cap of one, pause agents by hand after every call, or throttle sources and hope.

If nothing changes

Every overlap is a paid call that goes nowhere, and a buyer who trusts your volume a little less.

Left alone, it shows up as rejected calls, disputes, and buyers who quietly cap your traffic.

Same three calls. One switch apart.

Without CapacityGuard, two calls can reach the same agent a moment apart. With it, the next call goes to an agent who is free.

One switch on the destination.

Turn on CapacityGuard where the agent or call center lives. It protects that destination on every campaign that routes to it, so an agent who is already on a call is passed over for the next one.

It is built for buyers where one person answers each line, from a single agent to a floor of them.

Protects this agent onFinal Expense InboundMedicare InboundAuto Insurance

See it work, call by call.

When CapacityGuard steps in, the call timeline says so in plain language. You can see where the call went and why, and show a buyer the same record.

Built for

Works alongside the rest of CallGrid.

PingGuard™Stop duplicate pings from burning your buyers’ limits.BidGuard™Automatic protection from low quality bid traffic.Turbo Routing™Faster bids and faster routing decisions.

FAQ

Questions about CapacityGuard

  • CapacityGuard is CallGrid protection against overlapping calls. Turn it on for a destination and new calls go to an agent who is free, instead of stacking onto one who is already on a call.

  • CapacityGuard is a setting on the destination, so it protects that agent or call center wherever its calls come from.

  • It fits best where one person answers each line, like single agent buyers and agent floors, and the networks that route to them. For a large center that takes many calls at once, a concurrency cap may suit better. We will help you choose in a demo.

  • The specifics are proprietary to CallGrid. Book a demo and we will show you the feature running on traffic like yours, and walk you through how to set it up for your campaigns.

What would one call per agent change on your floor?

Book a demo and we will walk through your destinations and show CapacityGuard on traffic like yours.

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CapacityGuard, PingGuard, BidGuard, and Turbo Routing are trademarks of CallGrid, Inc.