CALL INTELLIGENCE
Record, transcribe, and score every call.
CallGrid records, transcribes, and scores every call, so you can prove quality and protect billable revenue.
Trusted by enterprise call buyers and sellers. Uptime live on status.callgrid.com.
The problem
You cannot improve or dispute what you cannot hear.
Quality slips quietly. Buyers dispute calls you have no way to defend. And every call you cannot stand behind is billable revenue walking out the door.
Without a record, coaching is guesswork and disputes are a stalemate. With one, every call becomes evidence.
HOW IT WORKS
Every call recorded, transcribed, and scored.
Every call is recorded and transcribed automatically. Keyword spotting surfaces what was said, and automated scoring grades each call against your own criteria. Here is the same call in the app.
Demo data shown. Caller numbers display in full; production data is yours.
USE CASES
One record, four ways to win.
QA and coaching
Hear what your best calls do, then replicate it. Score every call and coach from the recording, not a hunch.
Dispute resolution
Settle a buyer dispute with the recording and transcript in seconds. The evidence is already attached to the call.
Conversion scoring
Find the patterns that turn calls into revenue. Score against the criteria that predict a sale and double down.
Compliance
Prove the required disclosures were actually said. Keep the recording and transcript on file for when you need them.
WHAT IS INSIDE
Everything you need to act on a call.
Recording
Audio on every call, stored and ready to replay or export.
Transcription
A searchable transcript with speaker labels and timestamps.
Automated scoring
Grade every call against your own criteria, automatically.
Keyword spotting
Surface the phrases that matter, highlighted in the transcript.
Quality flags
Get flagged the moment a call misses something it should not.
Export
Recordings, transcripts, and scores out on demand or on schedule.
"CallGrid completely simplified everything. It's straightforward, fast, and reliable. It's exactly what we needed, simple, effective, and trustworthy."
WHERE IT FITS
Part of the same platform, end to end.
Scores can inform Call Routing, Reporting rolls the data up across your account, and Compliance and Fraud covers consent. It all runs on one record of the call.
FAQ
Questions, answered.
Yes. Every call routed through CallGrid can be recorded and stored automatically, so you always have the record to review, coach from, or settle a dispute with. The recording controls are yours to configure.
Every call is transcribed automatically so you can search, score, and review what was said without listening end to end. Each transcript sits next to the recording and the timestamps, so you can jump straight to any moment.
Yes. You define the criteria that matter to your business and every call is graded against them automatically, so quality is measured consistently instead of by spot checks.
CallGrid gives you the controls and the records to manage consent, including recording disclosures and the transcript that shows what was said. Consent requirements vary by state and country, so CallGrid gives you the tools rather than making the determination for you. See Compliance and Fraud for the controls.
Yes. Export recordings, transcripts, and scores on demand or on a schedule, so the records are ready whenever a buyer, partner, or auditor asks.
Prove every call. Protect every dollar.
Record, transcribe, and score every call, so quality is something you can see and stand behind.