Live Call Bidding Error Codes

Client Error Codes (4000s)

Code 4001 - Disabled Campaign ❌

HTTP Status: 200

Message: Disabled

Description: The campaign is currently disabled. This occurs when the Organization ID or LCB (Local Campaign Builder) ID is invalid or inactive.

Resolution: Contact your account manager to reactivate the campaign or verify your campaign settings.

Code 4002 - Paused Campaign ⏸️

HTTP Status: 200

Message: Campaign is Paused

Description: The campaign has been temporarily paused by the campaign owner.

Resolution: Resume the campaign in your CallGrid dashboard or contact support if you need assistance.

Code 4003 - Invalid Caller ID 📞

HTTP Status: 200

Message: Invalid caller ID

Description: The caller ID provided does not meet the required format or validation criteria.

Resolution: Ensure the caller ID is in the correct format (e.g., +1234567890) and includes a valid area code.

Code 4004 - Capacity Check Failed 🚫

HTTP Status: 200

Message: Capacity check failed

Description: The call was rejected due to capacity limitations. This includes scenarios where the campaign is closed, capped, has failed tag rules, or failed acceptance criteria.

Resolution: Check your campaign capacity settings, daily/monthly caps, and tag rules. Consider adjusting capacity limits or contact support for assistance.

Code 4005 - Duplicate Call 🔄

HTTP Status: 200

Message: Duplicate. CallerId already paid out.

Description: A call from this caller ID has already been processed and paid out within the duplicate protection window.

Resolution: This is normal behavior to prevent duplicate charges. If you believe this is an error, contact support with the caller ID and timestamp.

Code 4006 - No Available Numbers 📵

HTTP Status: 200

Message: No phone numbers available for PSTN.

Description: There are no available phone numbers in the pool for the requested Public Switched Telephone Network (PSTN) routing.

Resolution: Contact support to add more phone numbers to your pool or check your number allocation settings.

Server Error Codes (5000s)

Code 5001 - Rate Limit Exceeded ⚡

HTTP Status: 429

Message: Rate limit exceeded

Description: Too many requests have been made in a short time period, exceeding the allowed rate limit.

Resolution: Reduce the frequency of your API calls or contact support to discuss increasing your rate limits.

Need Help?

If you encounter any of these error codes and need assistance:

Check your campaign settings in the CallGrid dashboard

Review your account status and ensure all services are active

Contact our support team at support@callgrid.com

Include the error code and timestamp when reporting issues

For real-time status updates, visit our status page at https://callgrid.com/documentation/api/status